Swap issue? We resolve it.
Swap Monero No KYC is fully automated — the overwhelming majority of XMR exchanges and anonymous crypto swaps complete without any human involvement. When something does go wrong, our support team is reachable directly. No ticket portal, no chatbot, no account required. Just send an email with your order details and we will handle it.
Email Support
Write directly for delayed swaps, undelivered XMR, wrong asset sent or any other exchange issue. No ticketing portal, no support account needed. Include your order details and we will get back to you with a resolution.
support@qq-change.comAlways Include Your Order Details
Because we store no personal data, every swap order is identified entirely by technical identifiers. Include your Order ID (ORD-XXXXXXXX) and the transaction hash (TXID) of your deposit in every support message for the fastest possible resolution.
Check the FAQ first →Response Within 24 Hours
We reply to all support emails within 24 hours. For urgent situations involving undelivered funds, add "URGENT" to your subject line to flag the request for priority handling by our team.
Before You Contact Us — Check These First
Since Swap Monero No KYC is fully automated, most delays come from blockchain network congestion rather than a problem on our end. Before reaching out, please verify the following:
- Open a block explorer and confirm your transaction is fully confirmed on-chain with the required number of confirmations — not just broadcast to the network.
- Check that you sent your crypto to the exact deposit address shown on your specific order page, not a cached or previously used address from a different order.
- Confirm you sent the correct asset on the correct network. Sending the wrong coin or using the wrong network variant (for example, sending ERC20 USDT to a TRC20 address) requires manual recovery and cannot be guaranteed.
- Verify the amount you sent was at or above the minimum threshold shown at order creation ($100 USD equivalent).
- Review the FAQ page — most common questions about XMR swaps, rates and timing are answered there.
What to Include in Your Support Email
Our system has no usernames or account numbers. We locate every order by its technical identifiers. A complete support message needs all five of these:
- Your Order ID — the code in ORD-XXXXXXXX format shown immediately after creating the swap on your order confirmation page.
- The transaction hash (TXID) of the deposit you sent, which you can verify on any public block explorer.
- The trading pair — for example, BTC to XMR, USDT-TRC20 to XMR, or ETH to SOL.
- The exact amount sent from your wallet.
- Your destination wallet address where the converted funds should have arrived.
Having all five details in your first message means the team can locate and act on your order immediately without back and forth. Orders submitted with partial information take considerably longer to investigate.
API and Business Integration
If you are looking to integrate Swap Monero No KYC's anonymous XMR routing into your wallet, platform or dApp, send your inquiry to support@qq-change.com with the subject "B2B Integration" and a description of your use case.